Sapiens Member Spotlight

IAIABC: Please provide an organizational overview (number of employees, years in business, vision)

Cheryle Tuttle, Vice President Sales, NA, WC, PC, Sapiens:  Sapiens International Corporation (NASDAQ, TASE: SPNS) has supported insurers for more than 40 years, delivering purpose-built software that helps carriers adapt and grow. In North America, our primary location is in Rochelle Park, NJ, and with thousands of employees worldwide, we serve clients across North America, Europe, and Asia-Pacific. Our Workers’ Compensation solution is specifically designed for the complexities of the WC market streamlining policy, billing, and claims while enabling compliance, flexibility, and superior service. Guided by our vision to simplify complexity and drive customer-centric transformation, Sapiens empowers insurers to achieve operational excellence with confidence.

IAIABC: How does your organization serve the workers’ compensation industry? 

CT: At Sapiens, we see our role in workers’ compensation as more than just providing software; we enable state funds, provincial boards, and private carriers to operate more effectively in a space that’s uniquely complex. Because our platform is built specifically for workers’ compensation, we’re able to support the real challenges our partners face every day: replacing outdated systems, staying ahead of compliance requirements, and improving the experience for injured workers. Whether it’s through digital claims processing, fraud detection powered by AI, or automation that make information more accessible, our goal is to simplify the process and help carriers focus on what matters most — supporting workers on their path to recovery.

IAIABC: What do you see as some of the major challenges the industry is facing, and how can we as a community address them?

CT: One of the biggest challenges we see in workers’ compensation is that so many issues are hitting at once from talent shortages and an aging workforce, to rising medical costs, to legacy systems that simply can’t keep up. On top of that, the regulatory environment continues to shift quickly, making compliance a moving target.
As a community, the way forward is collaboration and modernization. That means embracing technologies that scale like cloud and AI but also sharing best practices and building stronger connections between carriers, regulators, and service providers. If we work together, we can turn these challenges into opportunities to deliver better outcomes for both insurers and injured workers.

IAIABC: Are there any projects/programs/initiatives going on at your organization that you are particularly excited or enthusiastic about?

CT: At Sapiens, we’re excited about how Insurtech is transforming workers’ compensation not just through technology, but through the impact it can have on people. With decades of workers’ compensation expertise, we’ve seen firsthand how legacy systems and outdated processes create frustration for insurance carriers, employers, and especially injured workers. That’s why we’re focused on using cloud, AI, and digital tools to simplify claims, improve compliance, and create more transparent, supportive experiences. For us, Insurtech is not about chasing trends, it’s about applying innovation in ways that make workers’ compensation more responsive, more human, and ultimately more effective.

IAIABC: What's an interesting fact about your organization that most people don't know?

CT: An interesting fact that many people don’t know is that Sapiens has been building solutions specifically for the workers’ compensation market for more than 25 years. In fact, we’re the only core system provider with a purpose-built platform for state funds and provincial boards as well as private carriers. That long-standing focus means our technology reflects the unique complexity of workers’ compensation  from compliance to claims and it’s why so many of the largest funds in North America trust us to run their operations

IAIABC: Why is your organization a member of the IAIABC? What would you tell others about the benefits of membership?

CT: We’re part of IAIABC because it brings together the people who care deeply about the future of workers’ compensation. It’s a place where regulators, funds, carriers, and solution providers can share ideas, learn from one another, and tackle challenges as a community. For us at Sapiens, the biggest benefit is those conversations hearing different perspectives, contributing our own, and collectively shaping a system that better serves injured workers and employers.